How long does it take to prepare my order?
If order paid and confirmed, it takes 1-5 days to prepare your order before shipping out.
How long does delivery normally take?
It depends on the shipping method you chose for your order as follows:
Expedited Shipping, delivery takes 12 days
Standard Shipping, delivery takes 17 days
Flat Rate Shipping, delivery takes 24 days
(Above total delivery time includes processing time 1-5 days)
Where is the order shipped from?
Our warehouse is located in China, all products would be shipped from China.
How can i know order was shipped?
Once order was shipped out, a notification email will be send to you with tracking number for your reference.
Why was my order divided into two or more packages?
We will do partial shipping for your order in the following conditions:
1) Weight limit of customs or courier
2) Hot-sale items need additional preparation time
Return and Refund
What's your return policy?1. Items can be returned or exchanged within 45 days after the purchase date. Please note that FLash Sale, free gifts, Swimsuits, Lingerie and Clearance items cannot be returned.
2. First return is free. Please pay the cost and keep your return invoice, provide to our customer service for refund. For later returns, if items returned without quality related issue, return shipping fee is at your own cost.
3. You can call the post office to arrange a collection or drop off at your nearest post office.
4. Before sending back the products, please contact our customer service first for return address.
Can i exchange another size?
We accept return for refund or exchange within 45 days after the purchase date. Please note that exchange will need more days than processing a new order. Since it will be quicker for you to place a new order directly, we suggest you return for refund. Please contact our Customer Service for further help.