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How long does it take to prepare my order?
If the order is paid and confirmed, it usually takes 24 hours to prepare your order before shipping out.
How long does delivery normally take?
It depends on the shipping method you chose for your order as follows:
Expedited Shipping, delivery takes 3-5 days.
Standard Shipping, delivery takes 7 days.
Flat Rate Shipping, delivery takes 10 days.
(Above total delivery time includes processing time 1-2 days).
Where is the order shipped from?
Our warehouse is located in China. All products will be shipped from China.
How can I know the order was shipped?
Once order is shipped out, a notification email will be sent to you with a tracking number for your reference.
Why was my order divided into two or more packages?
We will do partial shipping for your order in the following conditions:
1) Weight limit of customs or courier.
2) Hot-sale items need additional preparation time.
Return and Refund
What's your return policy?
1. Items can be returned or exchanged within 45 days after the purchase date. Please note that FLash Sale, free gifts, Swimsuits, Lingerie and Clearance items cannot be returned.
2. The first return is free. Please pay the cost and keep your return invoice, provide our customer service for a refund. For later returns, if items are returned without quality related issue, return shipping fee is at your own cost.
3. You can call the post office to arrange a collection or drop off at your nearest post office.
4. Before sending back the products, please contact our customer service first for the return address.
Can I exchange another size?
We accept return for refund or exchange within 45 days after the purchase date. Please note that exchange will need more days than processing a new order. Since it will be quicker for you to place a new order directly, we suggest you return for a refund.
Please contact our Customer Service for further help.